info@wvsystems.cz
With a successfully completed implementation, the life cycle of the IT system passes into the support phase.
All of the solutions we deliver are supported throughout their lifetime. According to the SLA (Service Level Agreement), support is divided into several levels.
Includes hotline service and remote application management.
The service includes support that is related to the operation of application software and is not of a system or technical nature. These are mainly installation of applications and support during their implementation, training, solving operational problems at the place of operation of applications, consultation, operational analytical or programming work carried out on the basis of specific requirements, or other activities according to customer requirements.
The service includes system management, installation and configuration of system software resources and optimization of the system environment for the operation of applications.
The service mainly includes technical service of hardware devices, repairs, prophylaxis, or other activities according to customer requirements.
The highest level of solution support is a comprehensive takeover in the form of entrusted administration or outsourcing.
