Analysis and consultation

A critical point in the creation of IT systems is the specification of requirements. The success of an IT analysis or consultation is based on the ability to accurately identify needs, the ability to be quickly  orientated in complex issues and create comprehensible IT system specifications in accordance with the customer's needs. 

A high-quality analysis will reduce not only the costs associated with development, implementation and testing, but also the subsequent costs of operation and further development of the system. Quality documentation is also necessary for the later ability to quickly and cheaply adapt information systems to new requirements.

Scope of services provided:

  • Analysis of the current state of the system and SW/HW audit
  • Development of an information strategy 
  • Preparation of preliminary studies 
  • Analysis and formulation of requirements 
  • Management of requirement catalog and change control
  • Design of IT systems
  • Analysis and design of security systems and data backup

Implementation

An integral part of solution delivery is implementation, a service provided by a team of consultants who, according to the implementation plan, participate in the introduction of the system.

The usability of the selected solution largely depends on the quality of the implementation, and only a quality implementation will make the purchase of an IT system worth many times over.

Implementation process in points:

Project:

  • ✔
    Project schedule
  • ✔
    Project budget
  • ✔
    Risk elimination plan
  • ✔
    Project implementation plan
  • ✔
    Installation, parameterization, integration
  • ✔
    Training

Support

With a successfully completed implementation, the life cycle of the IT system passes into the support phase.

All of the solutions we deliver are supported throughout their lifetime. According to the SLA (Service Level Agreement), support is divided into several levels.

Basic support

Includes hotline service and remote application management.

Operational support

The service includes support that is related to the operation of application software and is not of a system or technical nature. These are mainly installation of applications and support during their implementation, training, solving operational problems at the place of operation of applications, consultation, operational analytical or programming work carried out on the basis of specific requirements, or other activities according to customer requirements.

System support

The service includes system management, installation and configuration of system software resources and optimization of the system environment for the operation of applications.

Technical support

The service mainly includes technical service of hardware devices, repairs, prophylaxis, or other activities according to customer requirements.

Managed services, Outsourcing

The highest level of solution support is a comprehensive takeover in the form of entrusted administration or outsourcing.